Need help? Our support team is ready to assist with account-related enquiries, registration, verification, technical concerns, payment methods and withdrawals, or feedback about active promotions, bonus balance, free spins, live casino and live betting. We provide quick, practical answers and step-by-step guidance for verification, responsible gaming tools and transaction queries. Contact us any time via email, phone or live chat for prompt help and clear next steps.
| Department | Contact |
|---|---|
| Customer Support (live chat & email) | [email protected] - live chat 24/7, response within 30 minutes |
| General Enquiries | [email protected] - enquiries answered within 24 hours, Mon-Fri |
| Affiliate Enquiries | [email protected] - new partner requests, reply within 2 business days |
| Phone | +44 20 7946 0823 - sales & support |
| Working Hours | Mon-Fri, 09:00-18:00 (phone lines) / live chat 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when documents are needed. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID to avoid delays. Attach any relevant documents and allow up to 48 hours for a full response; urgent requests may be escalated via live chat.
Contact Form
Response Time
Support requests are handled promptly. Most inquiries receive a response within one business day, and simple account or payment questions are often answered sooner. More complex cases, such as verification checks, chargebacks or detailed investigations, can take longer depending on the issue and required evidence. We will keep you informed of progress and expected timelines if additional time is needed.
Feedback
Your feedback matters to us. Please share suggestions, ideas or reports about promotions, game selection, payments or the mobile app - every submission is reviewed and used to improve features, fix issues and streamline the user experience. You can send comments via live chat or email to [email protected]. We read all messages and act on what players tell us.